New Solutions Coordinators are trained to quickly help with all your questions and concerns, and you will no longer need to be routed to a particular person for product-specific questions. All questions related to ordering, invoicing, member discounts, training schedules and registration, renewals and similar issues can be handled by the new support center.

Callers can be automatically routed to the new support center (no need to designate a particular person) by calling the main number (303.751.6277 or 800.397.1552) and pressing three (3) or sending an email to support@bcr.org. One of our highly trained Solutions Coordinators will be ready to answer your questions.

Also effective July 1, OCLC members should contact OCLC Customer Support for all questions related to support for OCLC products and services. In order to contact OCLC Customer Support, members should call 1.800.848.5800 or email support@oclc.org.

OCLC Customer Support is available 14 hours a day, Monday-Friday (6 a.m.-8 p.m. CT; 5 a.m.-7 p.m. MT; 4 a.m.-6 p.m. PT), to respond to inquiries and assist in troubleshooting. OCLC support staff are available to provide answers and information to help your library get the most out of your OCLC products and services. In addition to product-specific specialists, OCLC Customer Support also has a consultative group to assist with more complex issues.

BCR will continue to offer billing and ordering assistance to your library for OCLC products and services, in addition to all of the other valuable services that BCR provides. BCR will also assist OCLC in keeping member libraries informed by communicating updates, enhancements, new product offerings, research, membership reports and other important information on OCLC member benefits.