Member Services

The BCR billing office handles monthly billing to libraries, billing questions, vendor payments, general ledger entry, financial reports and corporate records maintenance. 
BCR produces statements, invoices and credit memos for libraries.  See below for a detailed description of each type of document.

Statement (printed on ivory colored paper)
A consolidated list of outstanding items by invoice number or designation. The statement should be used as a summary of outstanding invoices and/or credits. For a detailed description of the item(s)/service(s) billed, please refer to the individual invoice or credit memo.

• Prepaid accounts are distinguished from regular billing accounts by the presence of a balance forward line item shown as, BAL FWRD. Prepaid accounts with funds on deposit also show the monthly discount amount as a line item on the statement. Regular billing accounts do not show a balance forward.
• Prepaid balances are shown at the bottom of statements as negative numbers with brackets around the number. For example, a prepaid balance of $1,000.00 will be shown as: AMOUNT DUE: (1,000.00). If the amount is NOT in brackets, then it is an amount to be PAID to BCR.

Invoice
A detailed description of the product or service purchased and the amount that is due and payable to BCR.

• All invoices are emailed as the transactions are posted.  If an invoice from a prior month is listed on the current month's statement without a payment amount listed below it, then the invoice remains due and payable to BCR. If you need a copy of the invoice, please send an email request that includes the document number to support@bcr.org and a copy will be emailed to you within one business day.
• Back-up documentation is provided by vendors and may be printed on colored paper with the following color designations:

Color Code for Vendor Back-up Documentation

Credit Memo (Return)
A detailed description of the product or service and the amount that has been credited to your account.

• All credit amounts (returns) listed on a BCR credit memo are shown as positive numbers. You will know that the amount is a credit amount by referring to the document number.  All credit memo numbers (returns) begin with RTN.
• On BCR's statements, credit memos are listed by number.